Return & Refund Policy
Understand our policy on returns and refunds for your peace of mind.
Introduction
Overview
Welcome to Siri Caterers’ Return & Refund Policy. This policy outlines our procedures and guidelines regarding returns and refunds for products purchased directly from us through our website or other platforms. We strive to ensure a seamless and satisfactory experience for our customers, addressing concerns related to order cancellations, refunds, and returns.
Scope of Policy
This policy applies to all purchases made through Siri Caterers, including online orders for products and catering services. It covers the eligibility criteria, processes, and conditions under which customers may cancel orders, seek refunds, or return items. By engaging with our services and making a purchase, you agree to abide by the terms outlined in this policy.
Eligibility and Conditions for Returns
Product Returns
We accept returns under the following conditions:
- Damaged or Defective Products: If the product is damaged or defective upon delivery, customers must notify us within 1 day of receipt.
- Incorrect Items: If you receive an incorrect item, please contact us immediately for resolution.
- Conditions for Return: Products must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Items
Certain items are not eligible for return:
- Perishable Goods: Due to their nature, perishable goods such as food items cannot be returned.
- Customized or Personalized Products: Items that have been customized or personalized according to customer specifications are non-returnable.
Refund Process
Refund Eligibility
- Approved Returns: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Verification: We may require photos or other proof to verify product damage.
- Refund Criteria: Refunds are issued based on the condition of the returned product and adherence to our return policy.
- Refund Method: Refunds will be processed using the original payment method or via an alternative method agreed upon by both parties.
Timelines
- Processing Time: Refunds are typically processed within 3 business days after approval.
- Notification: You will be notified via email or phone regarding the status of your refund request.
Returns
Eligibility for Returns
Product Condition:
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Perishable goods such as food items cannot be returned unless they arrive damaged or defective.
Time Frame:
- You must initiate the return process within 1 day of receiving your item. After this period, we will not be able to offer you a refund or exchange.
Proof of Purchase:
- To complete your return, we require a receipt or proof of purchase.
Non-returnable Items:
- Certain items are exempt from being returned. These include gift cards, downloadable software products, and some health and personal care items.
Process for Returns
Initiating a Return:
- To initiate a return, contact our customer service team at siri.caterers.dallas@gmail.com or via WhatsApp at +1 972-948-2522. Provide your order number, details of the product, and the reason for the return.
Return Authorization:
- Once your return request is received and inspected, we will notify you of the approval or rejection of your return. If approved, you will receive a return authorization and instructions on how to send your item back to us.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Address:
- Please send your return to the following address: “5605 Crestview Dr, Celina, TX 75009, USA”.
Tracking and Confirmation:
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Verification:
- Upon receipt of the returned item, we will inspect it and notify you of the status of your refund after verification, which may include a request for photos or other proof of the product’s condition if there is a claim of damage or defect.
Damaged or Defective Products
Reporting Damages
Immediate Reporting:
- If you receive a damaged or defective product, please contact us immediately within 48 hours of receiving the product. Delays in reporting may affect the eligibility for a return or refund.
Required Information:
- When reporting a damaged or defective product, please provide the following information:
- Order number
- Detailed description of the damage or defect
- Photos of the damaged or defective product and packaging
- Any other relevant information that may help us in verifying and resolving the issue
- When reporting a damaged or defective product, please provide the following information:
Process for Resolution
Verification:
- Upon receiving your damage report, we will review the information and photos provided. We may request additional information or photos if necessary to fully understand the issue.
Approval for Return:
- If your report is approved, we will provide you with a return authorization and instructions on how to return the damaged or defective product to us.
Shipping Costs:
- For damaged or defective products, Siri Caterers will cover the cost of return shipping. We will provide you with a prepaid shipping label or reimburse your shipping costs.
Replacement or Refund:
- After we receive and inspect the damaged or defective product, we will notify you of the approval or rejection of your request for a replacement or refund.
- If approved, we will either send you a replacement product at no additional cost or issue a refund, depending on your preference and product availability.
Timeline:
- The entire process, from reporting the damage to receiving a replacement or refund, typically takes 7 business days. We strive to resolve all issues as quickly as possible to ensure customer satisfaction.
Exceptions:
- If the damage is found to be due to misuse or mishandling by the customer, we reserve the right to reject the return or refund request.
Non-Returnable Items
Items Excluded from Returns
Perishable Goods:
- Due to the nature of our products, certain perishable goods such as fresh foods, pickles, sweets, and snacks are not eligible for return. We cannot accept returns for these items due to health and safety concerns.
Customized Orders:
- Items that have been customized or personalized according to customer specifications are not eligible for return. This includes special catering orders prepared specifically for your event.
Opened or Used Products:
- Products that have been opened, used, or partially consumed are not eligible for return. We can only accept returns for products that are in their original, unopened packaging.
Discounted or Sale Items:
- Items purchased at a discount or on sale are final sale and cannot be returned or exchanged.
Exceptions:
- If an item falls under these non-returnable categories but arrives damaged or defective, please refer to the “Damaged or Defective Products” section for guidance on how to report and resolve the issue.
Contact Us
How to Reach Us for Support
Customer Support:
- If you have any questions or concerns about our Return & Refund Policy, or if you need assistance with a return or refund, please reach out to our customer support team.
Contact Information:
- Email: siri.caterers.dallas@gmail.com
- Phone: +1 972 948 2522
- Address: 5605 Crestview Dr, Celina, TX 75009, USA.
Support Hours:
- Our customer support team is available from [Support Hours, e.g., Monday to Friday, 9 AM – 5 PM CST].
Response Time:
- We aim to respond to all inquiries within [Response Time, e.g., 24-48 hours].
Additional Assistance:
- For immediate assistance, you can also reach out to us via WhatsApp at the number provided.
Changes to Policy
Notification of Changes
Policy Updates:
- Siri Caterers reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Communication of Changes:
- We will notify you of any significant changes to this policy by:
- Posting a notice on our website.
- Sending an email notification to our registered users.
- We will notify you of any significant changes to this policy by:
Reviewing the Policy:
- We encourage you to review this policy periodically to stay informed about our return and refund procedures. Your continued use of our services after any changes to this policy will constitute your acknowledgment and acceptance of the changes.
Last Updated Date:
- This policy was last updated on 16/07/2024.
